Support

Solum is a one-person operation. Email gets read, every time.

Before you write

Most questions answer themselves with a quick check:

• Subscription not unlocking? Settings → Subscription → Restore Purchases. RevenueCat re-checks Apple or Google and refreshes the entitlement.
• Notifications not firing? Settings on iOS or Android → Solum → Notifications must be enabled. Solum re-requests permission on first launch only.
• Moving to a new device? Settings → Transfer Account on the old device, then scan the QR on the new one. Encrypted end-to-end.
• Lost data after reinstall? Without a Cloud Transfer or exported backup, on-device data is gone. Solum doesn't sync to a cloud — that's by design. Use Settings → Export All Data periodically if you want a backup.

What to include in a support email

• Your iOS or Android version.
• Solum version (Settings → About at the bottom of the screen, or the App Store / Play Store listing).
• What you were doing when the issue happened.
• What you expected vs. what happened.

If the issue is data-related, do not include exports of your data — Solum's privacy model means we never see your dose log, and we'd rather keep it that way.

Bug reports and feature requests

Same email. Mention "bug" or "feature" in the subject line and it gets routed faster. If something keeps coming up across multiple users, it gets prioritized.

Response times

Typically within 48 hours, often the same day. If you haven't heard back in a week, the email may have been caught by a spam filter — try resending from a different address.

Privacy

Support emails are read by a human and stored only as long as the conversation requires. We do not add your email to any mailing list, and we do not share it with anyone. See the full Privacy Policy for details.